In our most recent webinar, Babyscripts joined with members of the Privia Health team to discuss their use of technology for assessing risk, improving the patient experience, reducing physician workload, and streamlining workflows across their many clinic sites.
The discussion featured panelists Julie Bray, Regional Vice President of Practice Operations at Privia Health; Donica O'Connor, Senior Director of Practice Operations at Privia Health; and Wesley Ralston, Director of Health Informatics at Virginia Women's Center.
Here are our key highlights:
Integration for Patient Satisfaction and Provider Success
Privia Health is a nationwide physician-focused platform that partners with providers to accelerate and support patient care. With 3.7 million patients across various practice locations, Privia’s mission is to provide top-tier care and support for women's health providers, physicians, and Advanced Practice Providers (APPs), enabling them to deliver the best in care to those patients.
The success of that mission relies on giving women's health providers the necessary tools and technology to support their patients and to thrive, the impetus behind Privia’s partnerships with Babyscripts and Dorsata.
“With Babyscripts, we wanted to have a solution that met patients where they are, in the space that they’re in — to go back to that original mission to have a best in class solution for Privia Women’s Health.”
By integrating Babyscripts' digital platform with Dorsata and the Electronic Health Record (EHR) system, Privia Health lightens the administrative burden on physicians and staff while optimizing the patient experience. The integration ensures that patient data collected via Babyscripts is seamlessly transferred to Dorsata, providing physicians with timely and accurate information and allowing them to focus their in-person time with patients on what really matters.
Automation to Enhance the Maternity Episode
The Privia team zeroed in on the OB intake assessment as a first step to improving the patient-physician experience. This assessment is typically delivered via a paper questionnaire, and often takes several appointments to complete. The Privia team employed a three-step integration process to digitize this assessment and deliver patient data directly to the care team, sidestepping the tedious and redundant process of manual input.
As soon as an intake appointment is scheduled, patients receive access to their OB assessment via Babyscripts. They can answer questions at their convenience (especially helpful for family health history information that may not be readily available). All of the patient responses flow into Dorsata, and it populates the provider view, so physicians are spending their time making a plan for the patient instead of inputting data — they can do everything in the platform that they use on a daily basis.
Assessments are a critical launch pad for future patient-provider communication throughout pregnancy and postpartum. Engaging patients in their care from the very beginning opens up a line of communication with the care team, enabling them to intervene as soon as risks are identified.
Integration also enables Privia to seamlessly enroll patients in remote patient monitoring for blood pressure based on their risk profile. Alongside and to support that monitoring, the patient receives education and custom content through Babyscripts, tailored to gestational age in easily digestible format. The patient has access to the resource library up to a year postpartum, which Privia has leveraged to encourage the patient to comply with postpartum care and transition to pediatric visits.
An Ecosystem Framework for Risk Response
Babyscripts’ CEO Anish Sebastian joined the webinar to discuss the company's evolving recognition and response framework.
Through Babyscripts’ survey and assessment tools, patient risk is identified and addressed with appropriate interventions. This framework includes partnerships with companies like LunaJoy for mental health, Lyft for transportation, and the Nest Collaborative for lactation support. The goal is to provide seamless, real-time care by integrating various resources and partners within a singular platform to simplify the patient experience and encourage engagement.
This model aims to cover a broad range of risks from pre-pregnancy to postpartum, ensuring timely and effective care through an expanded ecosystem of partners. It is especially critical for resource-poor environments, where lack of support can often mean that patients aren’t getting assessed for risk.
In our webinar on Maternal Risk Identification, Adriane Burgess — PhD, RNC-OB, and Director of Perinatal & Neonatal Quality & Patient Safety at the Maryland Patient Safety Center — said this about the difficulties of risk identification:
In [health] systems it's hard because if you're asking questions, you have to have a resource to be able to send someone to. Nothing is worse than risk assessing, getting an answer and not having a place to send someone […] for support. So I think that’s why sometimes people don't assess certain things for risk. [...] It's one of those questions we just won't ask, because I don't know what to do about it if I find out the answer.
The Babyscripts team is excited to pilot these partnership initiatives so that healthcare providers can be confident in identifying risks in their patients.
Listen to the full recording here for more on Privia Health’s workflows, and their plans to expand risk management with Babyscripts’ evolving model of care.
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